Download Answering 911: Life in the Hot Seat, by Caroline Burau
Download Answering 911: Life in the Hot Seat, by Caroline Burau
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Answering 911: Life in the Hot Seat, by Caroline Burau
Download Answering 911: Life in the Hot Seat, by Caroline Burau
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Product details
Paperback: 216 pages
Publisher: Borealis Books; 1 edition (September 15, 2007)
Language: English
ISBN-10: 9780873516020
ISBN-13: 978-0873516020
ASIN: 0873516028
Product Dimensions:
5.5 x 0.9 x 8.5 inches
Shipping Weight: 8 ounces (View shipping rates and policies)
Average Customer Review:
4.6 out of 5 stars
101 customer reviews
Amazon Best Sellers Rank:
#79,903 in Books (See Top 100 in Books)
It sounds so cheesy, but... I have laughed, cried, rolled my eyes, felt anger/happiness/sadness - feels kind of like a shift at work, ha! I’ve been dispatching for 4 years now and started pretty young with no experience. I related to A LOT of her observations and it’s amazing how the experiences seem similar across the board. It’s nice to know someone else has felt these roller coaster emotions! It can be hard to talk to my friends & family about the job, so this book validated a lot of my early-on feelings.We’ve since hired a few more new people, including 1 very quiet girl who reminds me of myself, and I’ve decided to gift this book to her. I hope it helps her (or anyone, really!) decide that they should stick it out for this job & things will start coming easier and you’ll gain that confidence you see in others as they answer the phones and radios (at the same time).I absolutely recommend this book to anyone in a Dispatch field.
I have been in emergency communications for over 5 years now and this author couldn't have gotten the story anymore right. It's up it's down it's happy it's sad you're constantly in a state of uncertainty and constantly questioning why you still remain. I recommend reading this book of you are a telecommunicator or family of one. You may wonder why your daughters or sons or husbands or wives carry on in ways you can't understand. If you've ever wondered with anger why they don't handle you in a nurturing way.... read this please.
I recently applied for a job as a 911 operator, but I, frankly, had no idea what to really expect--until now. Thanks to Mrs. Bruau, I have some more confidence in this opportunity, should I acquire it. Even if I do not, this book has allowed me to put my life (and my current job) all into a better perspective. Mrs. Burau's work is creatively written and engaging with it's light and dark humor and her inner reflections (which easily reflect some of my own). I would sincerely recommend "Answering 911" to anyone, regardless of any interest in civil service or criminal justice--everyone can enjoy and learn something from this excellent and easy read!
My hubby is a 911 dispatcher in our rural, small, southern town, so I bought this for him. So often, people fail to remember the incredible important role the dispatcher plays in keeping not only the public safe until help arrives, but police and other first responders safe as well.
If you're in the mood for an exhilarating, fly-by-the-seat of your pants book about hilarious, crazy and heart-wrenching 911 calls, this book isn't for you. You certainly won't have any water cooler-type stories to tell your workmates. However, this a good read to get the human side of emergency responders, especially for this author who has an interesting back story.This is an easy read for anyone, and brings to light many sociological ideas on society, parenting and relationships. Not exactly what you'd expect from a 911 book. Overall, a decent book that explores more than just gory suicides, armed robberies and car chases.
Well written account of a 911 dispatcher's journey. I was hoping for more in-depth stories of the calls themselves. This is more of her particular career and life path with the 911 piece seeming secondary. Still, a good read.
A look at the job of emergency work that is not sugar coated and tells it like it is. The author's struggles and unfortunate historythat bring her to 9ll work are told straight on. She tells us, and moves on. No apologies, no histrionics. The work itself is told in a way that makes you feel you are there. Heartbreaking one moment, heartwarming the next - this tug of war on the psyche battles it out EVERY SHIFT. This story is told as if guided by an emergency dispatcher manual. "Find what's happening, decide what to do, take appropriate action, move on" - a great read. The love/hate pathos for the work, the coworkers, the lifestyle --- conveyed beautifully.
I just downloaded this book and have to tell you and all of my dispatch friends and family that it is the one book that you really need to read... I am only part way through it and already I have laughed, cried grieved, have been elated and laughed again so hard that my sides ached for hours...If you only read one book this year or ever again, make it this one... Every dispatcher should read this and everyone that ever wondered about what a dispatcher is or does should read it too... It should be mandatory reading in every 911 Dispatch training program... This book will be in my archives forever...
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