Ebook The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture
Ebook The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture
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The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture
Ebook The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture
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Product details
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Audible Audiobook
Listening Length: 6 hours and 14 minutes
Program Type: Audiobook
Version: Unabridged
Publisher: Audible Studios
Audible.com Release Date: November 21, 2017
Whispersync for Voice: Ready
Language: English, English
ASIN: B077K91Y5J
Amazon Best Sellers Rank:
The best of all the previous Nordstrom books and a very easy/fun read. I was a Corp officer for 22 years and even I learned a bunch.
I love this book. It’s my 3rd copy. A must if you work in the customer service industry.
The book presents in a readable and pleasant way the principles of the values-based success in customer service and retail excellence of Nordström. Lessons for everyone in service business and especially in retail.
This book contains many tidbits of a successful “customer first mentality†including stories and examples. While it begins to get repetitive and drag towards the later sections, this is a great read for anyone who interfaces with customers or manages sellers as part of their profession.
Absolute must.
Own a shop and picked up some basic thinking for what type of store we hope to be
The only way to run a business if you care about your employees and customers.
Great read if you are in the service industry.
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